What's a good NPS score?

NPS ranges from -100 to +100. Above 0 is generally considered good, above 50 is excellent, and above 70 is considered world-class, though benchmarks vary widely by industry.

Do passives count in the NPS formula?

Passives are counted in the total respondent count (which affects the percentages), but they don't directly add to or subtract from the score itself.

Net Promoter Score (NPS) Calculator

Net Promoter Score (NPS) measures customer loyalty by asking how likely customers are to recommend your product, on a 0-10 scale. NPS is the percentage of Promoters (9-10) minus the percentage of Detractors (0-6).

Inputs

Results

Net Promoter Score: 50
% Promoters: 60%
% Detractors: 10%

Try an example

Formula

NPS = % Promoters − % Detractors

Learn How This Works

Customer and Workforce Growth Metrics That Actually Matter

Net Promoter Score, customer churn rate, labor productivity, and revenue per employee — the metrics that reveal whether growth is healthy or just noisy.

Frequently Asked Questions

Related Calculators

Customer Churn Rate Calculator

Calculate the percentage of customers lost over a period.

Customer Lifetime Value Calculator

Estimate the total value a customer generates over their relationship with your business.

Profit Margin Calculator

Calculate gross profit margin from cost and revenue.

Markup Calculator

Calculate the selling price and markup percentage from cost.

Gross Pay Calculator

Calculate gross pay from hourly rate, hours worked, and overtime.

Cost Per Unit Calculator

Calculate the cost per unit given total cost and quantity produced.